Refund Policy
🧵 Custom Embroidered Items
Custom/personalized embroidery is made just for you and is final sale. No returns or refunds unless there’s a production error.
👕 Embroidered & Non-Embroidered Items
We’re happy to accept returns or exchanges within 15 days of delivery for all non-custom items.
- Items must be unworn, unwashed, and in original condition.
- Return shipping costs are the customer’s responsibility unless the item arrived damaged or we made an error.
📦 Damaged or Defective Items
If your item arrives damaged or has a production error, please contact us within 5 days of delivery with:
- Your order number
- A clear photo of the issue
- A short description
- We’ll review and arrange a replacement or refund.
📬 Missing or Stolen Packages
Once an order is marked delivered by the carrier, Threadish is not responsible for lost or stolen packages. Please:
- Double-check your shipping address
- Check with neighbors or your local post office
- File a claim with USPS or UPS
🕐 Processing Times
Please allow up to 2 weeks for embroidery + shipping since every piece is made with love (and memes).
💌 How to Start a Return
- Log into your Threadish account (or use the link in your order confirmation email).
- Select your order and click Request a Return.
- Once approved, you’ll receive instructions and a prepaid label if applicable.
👉 Do not send items back without return approval. Unapproved returns will not be accepted.
💌 Contact
If you have any questions, email us anytime at
hello@threadishfit.com